Frequently Asked Questions
Everything you need to know about your power solutions and orders.
Are your lithium-ion batteries authentic?
Yes, we guarantee 100% authenticity on all cells. We source directly from reputable manufacturers and perform rigorous batch testing to ensure capacity and discharge ratings meet specifications.
How long does shipping take for battery orders?
Most orders are processed within 1-2 business days. Due to federal regulations, lithium batteries must be shipped via ground transportation, which typically takes 3-7 business days depending on your location.
Do you offer bulk or wholesale discounts?
Absolutely. We specialize in wholesale distribution. Tiered pricing is available on product pages, and for large-scale industrial orders, you can contact our sales team for a custom quote.
What is your return policy for electronic components?
We accept returns within 30 days of purchase for items in their original, unused condition. Please note that for safety reasons, batteries that have been soldered or integrated into packs cannot be returned.
Are batteries shipped with a full charge?
No, per shipping safety regulations (IATA/DOT), lithium-ion batteries are shipped at a state of charge (SoC) of approximately 30%. We recommend charging them fully before their first use.
Do you provide MSDS and UN38.3 documentation?
Yes, Material Safety Data Sheets (MSDS) and UN38.3 test summaries are available upon request for all major cell models to assist with your compliance and safety requirements.